In all sectors where service and service are valid, especially in recent years, there has been a great change in the preference criteria and perceptions of guests/customers.
While making their brand preferences, guests/customers define and measure the quality of the service offered to them with the experience they have with the brand.
The Journey of the Guest starts before purchasing the product or service and continues after the sale.
At this point, the emotion that has a direct impact on brand preferences is the ‘Experiential Understanding of Luxury’, that is, the guest's perception of the experience as ‘luxury’ within the framework of their own emotional needs.
Based on this need, our academy was established for those who believe that the difference in all sectors where we serve human beings and all kinds of living things is created with an ‘endless’ education.
All faculties, training, support and consultancy activities within our structure are designed according to the conditions of the day and the learning expectations of changing generations and are constantly renewed in order to keep them up-to-date