Ensuring that every guest/customer feels comfortable and tended while experiencing the product /service, providing them with the privacy they need, extending them the personalized attention they expect, communicating the right thing at the right moment and in the right way, and serving them with the motto of "caring them more than they do themselves" are key features of the experiential luxury.
We believe "experience" is the key element for a guest/customer to make the purchasing decision and to prefer a brand over its competitors, accompanied with the quality of the product/service which needs continous improvement .
Experiential Luxury involves:
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Attention to detail in the services and offerings provided to guests/customers.
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Anticipating the needs of the guests/customers on their behalf without creating the need of asking.
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Ensuring that guests/customers who come in through your doors feel at home: Comfortable and Sound.
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Providing them with the kind of impressive experience which create the will to share it with those around them.