Brand Identity: Defining Your Brand Values and Guest Touchpoints
Every interaction you have with your guests is a touchpoint which means the moments that shape their experience from start until the end of their experience journey. This journey begins long before they step into your property or purchase your service, continuing throughout their stay, and every moment they remain connected with your brand.
The first step in crafting a unique, memorable experience that makes your guests feel truly at home is identifying these touchpoints and creating an Experience Design Map for your brand. This process is complemented by a deep dive into your brand’s existing identity and values, ensuring everything aligns seamlessly.
Identifying and Transforming Experience Disruptors into “WOW” Moments
The most significant challenges for companies pursuing growth-oriented strategies are often found where the personalized experiences offered to guests are disrupted. It’s crucial to identify and address the root causes of these disruptions, as they represent not only missed opportunities but also the cost of time and effort that could have been invested in development.
Our primary objective is to first identify these potential experience disruptors and then transform both these points and other areas of improvement into “Wow” experiences. Our aim is not just to exceed expectations but to delight and surprise guests, allowing them to fully immerse in the emotional luxury of the experience.
Our General Approach to Training Designs
- Understanding Your Unique Needs: Following our discussions and preliminary assessments, we identify the specific needs of your organization. We meticulously design the training topics and content to reflect the unique dynamics, requirements, and objectives of each institution we work with.
- Tailor-made Training Solutions: We do not rely on standardized training catalogs or pre-made content. Instead, we bring the same level of personalized service and tailor-made design to our training programs.
- Faculty Approach: Misafir Akademisi training programs are structured according to an academic framework, organized into various faculties. Each training session is composed of carefully selected content and modules from the relevant department within these faculties.
- Integrated Learning Modules: Our modules are interconnected, ensuring continuity and seamless transitions between topics, while delivering a cohesive and comprehensive learning experience.
- Post-Training Follow-Up: Following the training, we implement a comprehensive follow-up process, including site visits, surveys, on the job training missions to evaluate the effectiveness of the programs. Should we identify any areas that warrant additional focus or a revised approach, we deliver detailed feedback and strategic recommendations to your management team.