Misafir Akademisi

In all sectors where service and support are applicable, especially in recent years, there has been a noticeable change in the preference criteria and perceptions of guests/customers. Guests/customers define and measure the quality of the service offered to them by the experience they have with the brand.

The Guest's Journey begins before purchasing the product or service and continues after the sale.

At this point, the emotion that directly influences brand preferences is the "Experiential Luxury Concept," meaning the guest perceives the experience as "luxurious" based on their emotional needs.

Our Academy was established to address this need, believing that the difference in all sectors where we serve humans and all living beings is created through "never-ending" education.

For information
info@misafirakademisi.com

Misafir Akademisi
Consultancy Solutions

Before creating the most ideal content for your institutions in our academy faculties, we conduct detailed analyses based on your requests, work on your brand codes, identify your guest touchpoints, detect experience disruptors, and design "wow factors" to advance the current situation.

In addition to the above, we conduct one-on-one or group meetings with employees and the management to understand the "real" need and how to address it. After sharing our findings with the management, we collectively determine the training structure and calendar. To make sure the training provided has a sustainable nature, we assist the management to identify "internal trainers" and /or "experience ambassadors" and we equip them with the relevant training and tools to ensure your company's future training needs are met internally.

We design new-generation orientation programs to ensure that all your employees deeply feel your corporate values and to allow new team members to experience these values from day one.

Besides all these efforts, we provide financial consulting services with professionals on feasibility studies related to your investments, setup and investment consulting, post-opening operation consulting, cost structures, and revenue management and optimization.

For information
info@misafirakademisi.com

Misafir Akademisi
Not Customers, but Guests

Faculty of Experience

Faculty of Leadership

Faculty of Competency

Faculty of Technics

Faculty of Business / Finance

Narköy Faculty of Nature

Misafir Akademisi

We design memorable experience journeys for your guests.

For information :
info@misafirakademisi.com

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Misafir Akademisi

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